Refunds & Returns
SHIPPING
Contact & Shipping Details:
When placing an order with Gamma Solutions, a physical address is required as it may not be possible to deliver to a PO Box.
Please also provide a contact number (both land line and mobile). This may be used in the event we need to contact you regarding your order or for confirmation of delivery date.
Proof of Delivery:
Should you require proof of delivery, please call us on 1300 555 563 or email: ask@gammasolutions.com to request.
Order Confirmation
After your order has been placed, an Order Confirmation will be forwarded via email with full details of the order. Your order will be processed as soon as possible and any issues will be advised via telephone or e-mail.
RETURNS
Gamma Solutions offers a 5 day of shipping of the product return policy on all unopened products except those sold on a "No Return Basis". These policies are based on the manufacturer return policies. To ensure efficient service, please have the following information on hand when calling for a return order: Customer Name, Invoice Number, Part Number, Serial Number (if applicable) and the reason for the return.
For further information, please contact 1300 555 563 or email ask@gammasolutions.com.
Returns Policy – Within 5 Days
All products returned must be in "as new" condition, in original packaging and containing all original packing materials. Also included must be all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Any variance from these conditions could result in delay or forfeiture of your refund or credit. Gamma Solutions reserves the right to refuse refund or exchange of any item that is not returned in the original packaging nor deemed to not be in "as new" condition.
Non-Defective Goods Fee
For warranty claims on goods deemed to be non-faulty, a $50 non-fault fee will be payable or the "Non-Defective Items" Policy (refer last section of this policy) may apply, whichever is greater. The customer will be required to pay for the shipping cost prior to the non-faulty item being returned to the customer.
Cancellation Charges
A Cancellation Charge of $20 will be applied to orders cancelled within 24 hours of the order being placed and processed. This charge may be waived at management discretion.
Shipping Charges
Shipping charges on returned items are the customer's responsibility; Gamma Solutions agree to pay for shipping on replacement or exchange item(s). Gamma Solutions will not pay shipping for non-faulty or non-defective items. Under such circumstances the customer must arrange payment and a courier pick-up or other means of return delivery.
Should the wrong item be shipped to the customer in error, Gamma Solutions will pay the shipping cost of the returned item.
If the customer requests that the new product be shipped prior to Gamma Solutions receiving the product to be exchanged, Gamma Solutions will invoice and charge the customer's credit card for the new product. Upon receipt of the original product, Gamma Solutions will credit your account and credit card.
Defective Goods Policy
Defective items can be returned directly to Gamma Solutions within 30 days from the invoice date at Gamma Solutions discretion, for credit, replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. After 5 days, all manufacturers' warranties apply.
Refunds or exchanges are issued after receipt and inspection of returned goods. Refunds or exchanges do not include original shipping and handling charges.
Non-Defective Goods Policy
Although Gamma Solutions is not liable to provide a refund or credit note should the customer change their mind or source the goods cheaper elsewhere (Resource: Consumer Affairs Victoria), we will accept returns within 5 days from the invoice date.
All non-defective returns are subject to a 20% restocking fee and a credit note will be issued toward future purchases only. Original shipping charges are not refunded on returned items.
Gamma Solutions reserves the right to authorise product returns beyond 5 days from the invoice date at management discretion.
**Note: Refunds on purchases made with a credit card will only be credited back to the same credit card.
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